FAIZ LEGAL

Contact Faiz Legal

Enquiries, fees and our complaints procedure.

CONTACT

Contact Faiz Legal

Use the form below to outline your enquiry. Please avoid including highly sensitive personal information until a secure method of communication has been agreed.

Send an enquiry

Please avoid including highly sensitive personal information in your initial enquiry.

FEES AND PRICES

Our prices

We aim to explain fees clearly before work begins. The actual prices, charging basis and any applicable taxes or additional costs must be confirmed with you in writing for your matter.

Initial discussion

Fee: To be confirmed before booking.

Advice and assistance

Fees depend on the work required and will be explained before you instruct us.

Ongoing or fixed-fee work

Where available, the scope of work, what is included and any additional costs will be set out in writing.

Replace these guide statements with your approved fee amounts, VAT position (if applicable), payment terms and any disbursements before the site goes live. No specific prices have been assumed here.

CLIENT CARE

Complaints procedure

We are committed to providing a high standard of service. If you are unhappy with any aspect of our service, please follow the procedure below.

  1. Step 1: Submit Your Complaint

    Please send a formal written complaint by email outlining:

    1. The nature of your complaint.
    2. Any relevant information or supporting documents.
    3. What outcome or resolution you are seeking.

    Send your complaint to info@faizlegal.com, after confirming this is the correct complaints email address.

  2. Step 2: Acknowledgement

    We will acknowledge receipt of your complaint within 7 days of receiving it.

  3. Step 3: Investigation and Meeting

    Within 14 days of acknowledging your complaint, we will review the information provided and investigate the matter thoroughly.

    We will also arrange a meeting with you to discuss your concerns.

  4. Step 4: Response Letter

    Within 14 days of the meeting, we will provide you with a written response to your complaint with our findings and details of any remedy or action we consider appropriate.

  5. Step 5: Further Action

    If you remain dissatisfied with our response, you may refer your complaint to the Legal Ombudsman for independent review.

Before publishing: Please verify that this procedure and the stated time limits comply with the requirements that apply to your firm, and add the correct Legal Ombudsman contact details and any applicable eligibility/time-limit information.